Shipping policy

Thank you for shopping with ZASPERRY! We are committed to making your shopping experience as smooth as possible. Please review our shipping policy below for information about order processing, shipping rates, delivery times, and shipping-related issues.

1. Order Processing

Orders are processed on business days, Monday through Friday, excluding public holidays.

Processing times may vary depending on product availability, customization requirements, and order details.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please refer to Section 2 below for estimated shipping transit times and applicable shipping rates.

2. Shipping Rates & Estimated Delivery Times

ZASPERRY currently ships to addresses within the United States, including Alaska and Hawaii.

We offer FREE Standard Shipping on all orders over $50 within the United States.

Standard Shipping — Contiguous United States

Orders over $50: FREE Standard Shipping.
Orders of $50 or less: $5.99 shipping fee.
Estimated transit time: 3–5 business days after shipment.

Alaska & Hawaii

Orders over $50: FREE Standard Shipping.
Orders of $50 or less: $11.99 shipping fee.
Estimated transit time: 5–10 business days after shipment.

Important Shipping Information

Transit time begins when your order is handed to the shipping carrier.
Business days are Monday through Friday, excluding public holidays.
Delivery times are estimates and are not guaranteed.
Transit times may vary due to carrier delays, weather conditions, or holidays.
Applicable shipping charges are displayed at checkout before you complete your purchase.

For shipping questions, please contact us at support@zasperry.com.

3. Order Tracking

When tracking information is available, we will send it to the email address provided at checkout.

Please allow some time for tracking information to update after your order has shipped. If you have not received a shipping confirmation or have questions about your order, please contact us at support@zasperry.com.

4. Delayed, Lost, or Damaged Packages

Although we work to ensure orders are shipped promptly, delivery delays may occur due to carrier operations, severe weather, incorrect address information, or other circumstances beyond our control.

If your package appears to be lost, has not arrived within the estimated delivery window, or arrives damaged, please contact us at support@zasperry.com with your order number and relevant details. We will review the situation and help you determine the appropriate next steps.

For damaged items, please include photos of the item and packaging when possible.

5. Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an error, contact us at support@zasperry.com as soon as possible. We will do our best to help if the order has not yet shipped, but we cannot guarantee that an address can be changed after processing or shipment.

ZASPERRY cannot guarantee successful delivery or replacement for orders affected by an incorrect or incomplete address provided at checkout. Any resolution will depend on the circumstances and applicable law.

6. Shipping Restrictions

Shipping availability may vary depending on the destination. Please enter your shipping address at checkout to confirm whether delivery is available for your location and to view the available shipping options and rates.